Returns and Cancellations

Order Cancellations

All orders canceled within 24 hours of purchase will be eligible for a full refund. If canceled after the order has been shipped, no refund will be issued until the product is returned back to us or rejected at the time of delivery.

Return / Refund Policy

We accept online merchandise returns via mail only. Please obtain a Return Merchandise Authorization (RMA) number within 5 days of the date you receive your order and provide a detailed explanation in the return package. The item will not be accepted if the return application exceeds the 5 days time limit.
Should you need to return an item purchased online, please review the complete details below to determine if any special conditions apply.

Online merchandise that cannot be returned:

- Special custom ordered such as custom size, custom color and custom styles.
- Outlet items.
- Silk nightwear.

Silk Bedding

We accept returns on new standard-sized silk bedding in their original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – and must have tags intact and still attached. All returns must request an RMA number within 3 days of when the shipment was delivered by the carrier. Shipping costs are the responsibility of the customer and are not refundable. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Returned silk bedding will void any promotional codes and any merchandise purchased using a promotional code will be charged the full retail price.

Obtaining an RMA number

To request a Return Merchandise Authorization (RMA) for an item, please email customer service at support@ellesilk.com. Returns will not be accepted without a RMA number. RMA numbers will expire after 8 days, and the items will not be accepted if it returned after that time.
For your protection, please email your return tracking number to us. To avoid the custom tax incurred during the return, we accept online merchandise returns via Express Mail Service only (U.S. customers please send via USPS).

Damaged Merchandise

All special ordered merchandise is new from our Ellesilk.com factory. Before the shipment, we will carefully inspect the merchandise for correct style, sizes, colors, and defects and then immediately ship the merchandise to you. Upon receipt, you must inspect your merchandise immediately. If you feel your merchandise is damaged or mis-shipped, you must contact us within 3 days of receiving the merchandise for a return authorization (support@ellesilk.com). Please explain in detail your issue or concern. If we determine that your claim of a defect is valid, our customer service department will issue you a return merchandise authorization number. All merchandise must be returned in the condition it was sent (brand new with tags attached), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, repair or replace your merchandise. If we find that the merchandise is not damaged or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.