Shipping and Returns
Shipping and handing rates
LIMITIED TIME ONLY: FREE INTERNATIONAL SHIPPING on orders of $400 or more.
| MERCHANDISE SUBTOTAL | VIA SURFACE |
| $ 0.00 - 250.00 | $ 39.99 |
| 250.01 - 400.00 | 49.99 |
| 400.01 - 600.00 | 59.99 |
| 600.01 - 750.00 | 69.99 |
| 750.01 - 900.00 | 79.99 |
| 900.01 - 1000.00 | 89.99 |
International Express Delivery Service Guid
| Zone | Destination | Shipping time(days) |
| 1 | Hong Kong, Macau | 3-5 |
| 2 | Japan, P..R Korea, R.Korea, Mongolia | 3-5 |
| 3 | Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam | 4-5 |
| 4 | Australia, New Zealand, Papua New Guinea | 5-7 |
| 5 | Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K | 5-7 |
| 6 | Canada, U.S.A | 4-6 |
| 7 | Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey | 5-7 |
| 8 | Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru | 5-7 |
| 9 | Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda | 5-7 |
| 10 | Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Ukraine | 5-7 |
| 11 | Taiwan | 5-7 |
Customs and Import Duties
Our order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
ELLESILK.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.
30 Days Guarantee return policy
If you are not completely satisfied with ELLE silk bedding, we are happy to accept your return of unused bedding in its original condition within 30 days for a refund.
A return form is enclosed with every package. Please completely fill out the return section of the form and enclose it with the bedding that you are returning. The charges of return shipping are not refundable.
What are my payment options?
We accept Visa, MasterCard, Discover, American Express Etc and Paypal service.
If you do not have a paypal account, you can also make payments with credit card. No sensitive financial information is needed.
