UK
AU
DE
FR
ESSHIPPING & DELIVERY
- What are my shipping options?
- Which countries do you ship to?
- Will I need to pay duties and taxes?
- When will my order ship?
- How can I check the status of my order?
- Why are items in my order shipped in separate packages?
- Refusal of Delivery
- Incorrect Shipping Address
- Lost or Stolen Packages
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What are my shipping options?
*Enjoy free shipping on orders over $150 USD
Shipping Method |
Shipping Charge |
Estimated Delivery Time (*) |
Standard |
Free on orders over $150 |
7-12 business days |
Express |
$19.90 |
5-7 business days |
(*) Saturdays, Sundays and holidays are not considered business days
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Which countries do you ship to?
|
Region
|
Destinations | Delivery Time (business days) |
|
U.S.A
|
United States |
3 - 5
|
|
Canada
|
Canada |
3 - 5
|
|
Europe
|
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Bela Rus, Croatia, Kazakhstan, Ukraine |
4 - 6
|
| Lithuania, Malta, Romania, Greece, Greenland Island |
5 - 7
|
|
| Iceland |
5 - 8
|
|
| Cyprus |
6 - 8
|
|
| Gibraltar, Guernsey, Jersey |
6 - 9
|
|
| Germany |
4 - 6
|
|
| Russian Federation |
7 - 15
|
|
| United Kingdom |
4 - 6
|
|
|
Australasia & Pacific
|
Taiwan, Thailand |
3 - 5
|
| Japan |
3 - 5
|
|
| Hong Kong |
3 - 5
|
|
| Singapore, Malaysia, Vietnam |
3 - 5
|
|
| Australia, China, India, Indonesia, Macau, New Zealand, Philippines, South Korea, Sri Lanka, Mongolia, Papua New Guinea, Laos, Nepal |
4 - 6
|
|
| Bangladesh, Pakistan |
6 - 8
|
|
| Cambodia, Maldives |
7 - 9
|
|
|
Latin America & Caribbean
|
Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago |
4 - 6
|
| Cayman Islands |
4 - 7
|
|
| Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru, Cuba, Guyana |
5 - 7
|
|
| Bermuda, Guadeloupe, Martinique |
5 - 8
|
|
| Aruba, Turks and Caicos Islands |
5 - 9
|
|
| Dominica |
6 - 8
|
|
| Montserrat, Saint Kitts and Nevis, Saint Lucia |
6 - 9
|
|
| French Guiana |
7 - 10
|
|
|
Africa & Middle East
|
Israel, Saudi Arabia, United Arab Emirates, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Djibouti, Ethiopia, Gabon, Ghana |
4 - 6
|
| Bahrain, Egypt, Oman, Qatar, South Africa, Ivory Coast, Kenya, Madagascar, Mali, Morocco, Rwanda, Senegal, Syria, Tunisia, Uganda |
5 - 7
|
|
| Reunion |
5 - 10
|
|
| Jordan, Kuwait, Iran, Iraq |
6 - 8
|
|
| Brunei |
7 - 9
|
(*) Please note we do not ship to PO boxes or APO/FPO addresses
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Will I need to pay duties and taxes?
ElleSilk provides global free-duty service to eliminate the worries of your international shopping.
All applicable import duties are included in the final price to the following destinations: EU (other than Canary Islands), United Kingdom, United States, Canada, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Hong Kong SAR, Chile, Argentina, Egypt, Lebanon and Bahrain.
Please note that while our free-duty service covers import duties, it does not include Value Added Tax (VAT) charges. VAT, if applicable, may still be levied by your local customs office in certain countries or regions.
For orders being shipped to countries/regions other than the aforementioned destinations, if you are required to cover any customs or import duties for your order by your local customs office, please pay these directly to the courier to release your order from customs to obtain your shipment first, keep the receipt of the charge and contact us at support@ellesilk.com. Our Customer Care team is always available to provide professional and satisfying service to eliminate the worries of your international shopping.
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When will my order ship?
We ship most items within 2-3 business days. You will get an email notification with your tracking information once your order is on its way. Note we may choose to split your order into several packages, and those may be shipped on separate days. In that case, you will not be charged extra for additional shipments.
Rarely, if an item is no longer in stock, it may be removed from your order before shipping. You will get an email to let you know if this happens. Of course, we will not charge you for these items.
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How can I check the status of my order?
You will get an email with your tracking number and estimated delivery date once your order ships. Note it may take the shipping company 24-48 hours to update your shipping information.
If your order doesn’t arrive by the estimated delivery date, please get in touch through this form. One of our customer service team members will reach out as soon as possible to help.
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Why are items in my order shipped in separate packages?
Usually, we try to have all your items shipped together. Despite that, we may choose to split your order to ensure you get it sooner. If that happens, you'll get a separate tracking number for every package. Don't worry - even if we send multiple packages, we'll never charge you more than the shipping cost you saw during checkout.
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Refusal of Delivery
If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise, but shipping charges and taxes are non-refundable.
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Incorrect Shipping Address
If you input your shipping address incorrectly, ELLESILK is not responsible for any delivery issues.
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Lost or Stolen Packages
ELLESILK is not responsible for lost or stolen packages. In the event a package is lost or stolen, the receiver will need to contact the shipper to open an investigation. We are unable to move forward until the investigation is complete on shipper's end. If the shipper determines that your package was delivered we are unable to reship or refund your order. Kindly note, in some cases, the shipper may require a police report to open an investigation.
Please contact our Customer Care if you need any assistance, by email at support@ellesilk.com.