RETURNS & EXCHANGES

Return policy

To return a product, your product must remain in its original condition and package (unworn, unwashed, all tags attached). Products marked down as on SALE cannot be exchanged or returned at any time. If a SALE item is returned without authorization you will not be refunded.

Return window

You can return full priced item(s) bought on https://www.ellesilk.com/ within 30 days, starting from the day you receive your goods.

Return a product online

1. If your order is eligible for a return, please reach out to support@ellesilk.com providing the item name(s) you would like to return, and request an RMA number.
2. Once the RMA is provided, please send the return back to our warehouse with the original packing slip in the box.
3. When the return is received at our warehouse and checked in, the refund will be processed, and you will receive a Credit Memo email.

Refunds

Please allow 2-5 business days for your refund to be processed on receipt of the returned merchandise.

Exchanges

If you would like to process an exchange, please reach out to support@ellesilk.com with your order number and the desired size that you would like to exchange for.

Frequent returns

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

ELLESILK reserves the right to reject returns which do not comply with our Return Policy.

Items not eligible for returns or exchanges

- Sale items
- Silk lingerie or underwear
- Custom made orders (including sleepwear of sizes 1X, 2X, and 3X)
- E-Gift cards
- Orders that abuse the return policy (e.g., orders from Costume studios or photography studios)


Please contact our Customer Care if you need any assistance, by email at support@ellesilk.com.