Welcome to ElleSilk!

Return / Exchange Policy

Silk Bedding

We offer a 10-day no-quibble money back guarantee providing the goods are returned in their original packaging and condition – unused, unwashed, unaltered, undamaged, clean and free of lint and hair – and must have tags intact and still attached.

Silk Nighties & Sleepwear

We offer a 10-day no-quibble exchange guarantee providing the goods are returned in their original packaging and condition – unused, unwashed, unaltered, undamaged, clean and free of lint and hair – and must have tags intact and still attached. Silk Nighties & Sleepwear are not refundable.

Return Process

We are sure you will be delighted with your purchase, but if not, simply contact us at support@ellesilk.com to obtain a Return Merchandise Authorization (RMA) number within 10 days of shipment date. Returns will not be accepted without a RMA number.

We require a copy of the invoice to be included in return shipments to ensure accurate processing. Please note that ElleSilk cannot accept responsibility for damage or lost to items returned during shipping. Please use the product's original packaging for the best shipping protection.

Refunds and exchanges are processed within 48 hours of receipt. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your account for future purchases if chosen.

Online merchandise that cannot be returned:

- Special custom ordered items such as custom size, custom color and custom styles 
Sample Sale items are final sale, no returns, no exchanges
Silk Lingerie items

Order Cancellations

All orders canceled within 24 hours of purchase will be eligible for a full refund. Once an order begins the shipment process we're unable to cancel it until the product is returned back to us or rejected at the time of delivery.